- 24 hours availability of provider staff at all our facilities nation wide
- Efficient 24 hour emergency system
- Free outdoor pick-up of samples and delivery of results
- Regular training for all provider staff to upgrade existing protocol and skills to meet best practices worldwide
- Regular Patient Satisfaction Survey to measure level of satisfaction and identify areas of improvement
- Annual Monitoring and Evaluation of all our units with selected quality control tools
- Dedicated Research, Development and Strategy unit to ensure our practices are up to date with International practice
- Effective feedback mechanism from our patients
- Regular health education to our patients
- Dedicated and efficient customer contact center
- Regular discount schemes to encourage savings on our health services