POSITION / GRADE

Senior Officer

POSITION OBJECTIVES

• To drive our branding strategies, build and grow the AML brand and achieve growth in line with our ambitious vision
• To evaluate and identify high potential opportunities for future growth; develop and ensure profitability of our products/ offerings and drive customer satisfaction and engagement

REPORTING TO

Marketing Manager

REPORTING INTO

Head Of Sales

OTHER LINKAGES/ RELATIONSHIPS

• Sales, Logistics, Operations, IT, HR, Finance and other stakeholders within the company
• Afriglobal Group CEO/Board of Directors of AML and Senior Executives
• Marketing agencies, vendors and partners

LOCATION

Lagos, travel to satellite locations may sometimes be required

KRAs:

Detailed Tasks & Responsibilities:

Brand Management, Event Management & Digital Marketing

• Build and strengthen the company’s brand within the diagnostic and healthcare industry
• Build and manage brand awareness, market positioning and digital marketing
• Ensure a strong and consistent brand message across all channels and marketing efforts (events, campaigns, web, social media, and promotional material)
• Organize company conferences, trade shows, activation programs and other major events as the need may arise
• Oversee all digital marketing activities, social media marketing strategies and content marketing
• Responsible for building brand awareness

Product Development & Pricing

• Research and create demand for new products, services and solutions while ensuring profitability of all business offerings
• Work with the sales team to develop branding strategies to maximize profits and market share while balancing customer satisfaction

Customer Satisfaction & Engagement

• Identify potential customers and target markets
• Analyze consumer behavior
• Implement customer activation programs and new product implementation
• Track and monitor all customer engagement action plans

Projects

• Supporting proper planning and execution of Marketing projects
• Assessing and identifying high potential locations for future business expansion.
• Monitor, track and ensure the success of expansion projects

CSR

• Manage the company’s CSR activities

Others

• Perform other duties as may be required by Management from time to time

Job Title:

Performance & Learning Specialist

Job Grade:

Manager

Department/Group:

Human Resource

Location:

Head Office

Travel Required:

Office based, with occasional visits to field locations

Position type:

(permanent, contract, intern):

Permanent

Reporting to:

Head, Human Resources

About AML:

Afriglobal Medicare Limited (AML) is a leading, state-of-the-art, diagnostic firm providing comprehensive, accurate and reliable testing with quick turn-around time and innovative solutions, with special attention to patient care. We are a highly skilled and motivated team, committed to improving healthcare in Africa through quality and affordable diagnostics. Our core services include Radiology, Pathology, Cardiology and Wellness.

Job Purpose:

The Performance and Learning Specialist drives business performance by delivering a consistent and transparent performance management process across AML regions, learning and development programs, and other workforce initiatives to ensure fulfillment of AML’s business objectives.

Key Responsibilities

Performance Management

·       Work closely with the Head of HR and other Executives to develop and implement the performance management framework and scorecard for AML

·       Implement and ensure close tracking of our Objectives & Key Results (OKR)

·       Coordinate all performance planning, review, and evaluation activities

·       Design relevant performance metrics, leverage technology and provide data-driven analytics on performance across locations and departments to support management decisions

·       Ensure all employees have SMART goals and KPIs, agreed with and periodically reviewed by their line managers

·       Manage new employee probation assessments and performance improvement process

Learning & Development

·       Design and implement a learning and development framework for AML, ensuring continuous upskilling of the workforce for the delivery of organization objectives

·       Work closely with the Head, Human Resources to instill in AML a culture of learning (evident in knowledge share, continuous feedback, and individual development, amongst others)

·       Develop a competency framework to guide learning and development, recruitment, performance management and other workforce initiatives

·       Develop relevant learning programs/a learning academy for all AML workforce categories including career starters, new managers, function heads, and core operations teams, ensuring the delivery of a high-performing workforce and best-in-class client experience across all AML operations

·       Conduct structured training and development needs assessments, develop annual learning and development plans, ensure evaluation of all completed trainings and measure return on investments to organization

·       Manage new employee orientation program

·       Prepare periodic reports on all learning and development activities for management insight, and regulatory compliance (e.g. Industrial Training Fund)

·       Develop/ensure availability of relevant training materials for all AML L&D programs

·       Manage relationship with various parties - training vendors, in-house faculty, management and employees, to ensure effective delivery of all learning and development programs and initiatives

Other Organization Development Initiatives

·       Support management in the design and development of relevant talent management programs, succession planning and career management frameworks, aligned with business objectives

·       Work closely with management and other HR team members to develop tools and programs to drive leadership development, talent pipelining, culture and change management

·       Perform other duties as may be required from time to time

Qualifications and Education Requirements

·       First degree in Social Sciences or a relevant field

·       Master’s Degree, HR Certification or membership of relevant associations (e.g. SHRM, CIPD, CIPM, ATD) are added advantage

·       7 - 9 years relevant work experience covering organization development, performance management, business consulting and learning and development

Preferred Skills

·       Conversant with performance management models, systems and tools

·       Experience in conceptualizing new approaches and innovation in the area of performance management, learning & development and talent management

·       Adept with a variety of multimedia training platforms and methods

·       Experience in curriculum design, training vendor assessment, facilitation, training analysis and reporting

·       Excellent verbal and written communication skills and strong presentation skills

·       Strong analytical and problem-solving skills.

·       Proficient with Microsoft Office Suite or related software