This is a summary of the overall role of the job from the organization’s point of view.
1. The collection officer attempts to collect payment on overdue bills by informing customers of their debt and their various options for repayment.
2. When agreeable payment terms are not reached, the collection officer takes further action in order to collect payment on debts.
3. Acts as a liaison between the sales team and the credit clients in collecting overdue bills in his day-to-day activity whilst still ensuring no severity in existing business relationship.
4. Reporting line shall be as follows:
a) Bold Line: Heads of Corporate & Medical Sales and performs other duties as assigned as part of a larger team.
b) Dotted line: The Financial Control, Business Partner (FCBP)
POSITION / GRADE
Credit Sales Recovery/Officer
Head, HMO/Corporate Sales
Accounts, Dispatch, Customer Service, Sales Support inter-alia
Initially Lagos, Nigeria and anywhere in Nigeria or Global Village
Detailed Tasks & Responsibilities:
Negotiate Payment Schedules
§ The collection officer speaks to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debt.
§ Advises customers on their various payment options. If no payment agreement can be reached, collection officer informs customers of further actions that may be taken to collect overdue debts.
Maintain Customer Files
§ Keeps customer files updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
§ Prepares statements to be given to NHIS (In the case of HMO) or lawyers (In general cases) when customers fail to meet their payment agreements or when no payment agreement can be made.
Effective and prompt business communication
§ Writes letters/mails to customers to inform them of their debts which includes billing and credit limits respectively. When customers fail to meet their payment obligations, writes letters to NHIS to collect debt without the customer’s aid.
Field work Outlay/mapping
§ Prepare work plan detailing the clients to be visited and the target collection amount by working critically and strictly with the overdue spreadsheet from the account department.
§ Works in synergy with the account department in ensuring that payments made by clients for specific months are cleared accordingly i.e. bill-wising.
Collection & Reconciliation of payment advices
§ The collection officer shall aggressively visit every erring client by ensuring overdues are cleared
§ To confirm every payment from the clients with accounts department.
§ To use the payment advices issued by the HMOs to vet payments either by cheques/E-transfers and appeal when payment is found to be inconsistent with agreed tariff.
§ To vet payments either by Cheques/E-transfers made by hospitals and ensure it is accurate with the bill amount where payment is found to be inconsistent.
§ To give daily and weekly report of collections and activities in line with job roles.
§ To maintain integrity as an ambassador of the organization
Other Duties As Assigned
§ Performs other duties as assigned by the Heads of Department
Growth path will be to position of responsibility and eventually to the Head, Corporate Sales.
Salary, savings and perks:
Depending on the candidate & as per company policy.
Will not be a limitation for deserving candidate
Kindly fill and submit the form below with your C.V. (Please do not submit more than once, else you will be disqualified)